Microsoft Dynamics CRM

No matter what size your company is, success depends on whether you can gain a deeper understanding of your customers and your markets and then pursue the opportunities that emerge at every stage of the customer life cycle.

With Microsoft Dynamics CRM 3.0, you can spend less time searching and organizing, and more time helping your customers.

It has robust features that enable you to more effectively manage your customer interactions, drive and measure your marketing programs, and track and respond to sales leads, all in one centralized location, and without leaving Microsoft Outlook. And with out-of-the-box reporting, you can gain insights into your business, such as sales trends and more accurate revenue forecasting.

At Alexanders IT we recognise that most small businesses in Australia use the MYOB line of products to manage their finances and accounting. That's why we are developing products that bridge together Microsoft Dynamics CRM and MYOB Accounting Plus and Premier. We will be launching the product early in the new financial year and are currently looking for beta program participants.

If you would like more information about Microsoft Dynamics CRM and its integration with MYOB, or would like to participate in the beta testing program please email George Doubinski.

Microsoft Financing

You would not pay $3,000 upfront for your yearly supply of lattes. The same thinking should apply to your software and technology services.

Introducing Microsoft Financing - smart way to finance your technology investments. Microsoft Financing can help you afford the software, services, and hardware you need to stay productive and competitive.

To find out why financing with Microsoft is the smartest way to do business, please contact us.

Tips & Tricks

Moving between computers, using Internet cafes or hotel connections while on the road? Find it difficult to keep track of links relevant to your business and manage your bookmarks? Want to share links and notes with employees or business partners? There are free sites and services out there to help and we ourselves regularly use these two:

• del.icio.us - a free online service to keep links, share favourites and discover new things.
• Google notebook - clip, organise and publish your notes anywhere .

Technology Assessment

The first step in utilising information technology is to know and understand the available options and to assess their appropriateness to your own business circumstance. This is where Alexanders IT can help.

We are offering our clients a free IT systems audit to assess the technology opportunities available to your business. Our specialist will visit your premises and give you a detailed assessment of your current situation and recommend the technology that will improve your efficiency and profitability.

Detailed analysis and reporting are performed in the following areas:

• Hardware, software and licensing
• Network infrastructure, connectivity, telephony
• Document and information management
• Communications and collaborations, internet presence
• Business continuity and disaster recovery
• Security
• Maintenance and monitoring
• Technology training

In our analysis we not only review your current situation to identify critical areas, we also focus on opportunities to invest in technology solutions with ROI of at least 30-40%.

Larger businesses typically have their in-house IT personnel. Sometimes they are just too busy dealing with daily IT issues to take a broader view and identify long-term issues and opportunities. We engage internal staff from day one in the process and collaborate with them to align their work in progress with our recommendations.

Consider this assessment as the equivalent of audit in accounting – no matter how good your accounting practices are, there is no substitute for a regular reviews and audit.

To find out more about this complimentary assessment that is obligation free please call reception on (02) 9438 3233 or email info@alexanders.net.au.