Training/Events
AlexaCRM™ trainers are experienced, qualified Microsoft Certified Trainers and Workplace Training and Assessment professionals.
Competency Based Sales & Customer Service Training
Our salesforce and customer service skills attendance training courses are competency-based. Your staff benefit from active learning, acquiring and practicing skills and competencies, which can be applied in the workplace. We train in the format that best suits your enterprise: in-house, externally, module-by-module, and with or without assessments.
AlexaCRM™ Core Values
We create a comfortable, fun learning environment, where attendees are encouraged to participate and benefit from our experience and expertise.
Our core values are:
- Customer Success
- Goal Attainment
- Personal and Skills Development
Do you need to become certified in Microsoft Dynamics CRM?
Certification Training using the official Microsoft Curriculum is conducted by AlexaCRM™ Microsoft Certified Trainers, who are highly competent users and administrators of Microsoft Dynamics CRM.
Accredited Microsoft Dynamics CRM Training
Microsoft Dynamics CRM Certification training courses include
| Code |
Course |
Duration |
Summary |
| 8521 |
Microsoft CRM 3.0 Sales Management |
1 day |
This one-day course explores the Microsoft CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Sales Management module. |
| 8522 |
Microsoft CRM 3.0 Marketing Automation |
1 day |
This one-day course explores the Microsoft CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Marketing Automation module. |
| 8523 |
Microsoft CRM 3.0 Service Management |
1 day |
This one-day course explores the Microsoft CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Service module. |
| 8524 |
Microsoft CRM 3.0 Service Scheduling |
1 day |
This one-day course explores the Microsoft CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Service Scheduling module. |
| 8525 |
Microsoft CRM 3.0 Customization |
3 days |
This three-day instructor-led course provides students with the knowledge and skills to plan, develop and apply Microsoft CRM 3.0 Customizations. The course focuses on using the Microsoft CRM 3.0 Customization tools and the Microsoft CRM 3.0 Client Program |
| 8526 |
Microsoft CRM 3.0 Installation and Configuration |
3 days |
This three-day instructor-led course provides students with the knowledge and skills to install and configure Microsoft CRM 3.0. |
| 8530 |
Microsoft CRM 3.0 Data Migration |
1 day |
This one-day instructor-led course provides students with the knowledge and skills to install and implement the Microsoft CRM 3.0 Data Migration Pack. |
| 8529 |
Microsoft CRM 3.0 Administration |
2 days |
This two-day instructor-led course provides students with the knowledge and skills to plan, develop, and apply, and examine administrative tasks within Microsoft CRM 3.0. |
| 8531 |
Extending Microsoft CRM 3.0 |
3 days |
This three-day instructor-led course provides students with the knowledge and skills to develop extensions for Microsoft CRM 3.0. The course focuses on extension methods documented in the Microsoft CRM 3.0. |
Certification courses are conducted at an authorised Microsoft training centre in Sydney, in groups of up to 16 learners. Get certified: Call AlexaCRM™ on (02) 9438 3233 for dates and information on the next series of courses.
Custom Microsoft Dynamics CRM Training
Microsoft Dynamics CRM courses can be customised to suit your enterprise. Role-based training classes for Customer Service Representatives, Sales Representatives or Marketing staff can be designed to suit your particular business needs. Inhouse customized training programs are available and small groups can be catered for at our dedicated training facility.
Short Courses
Ask about our CRM/Selling short courses. Designed to leverage off the powerful functionality of Microsoft Dynamics CRM to improve your team's conversion ratios, closing rates, as well as upselling and cross-selling skills, we help you to optimize interaction with your customers using customer centric processes linked to your CRM system.
Having trouble with staff resistance to CRM? Call AlexaCRM™ on (02) 9438 3233 or email info@alexacrm.com.au to arrange an obligation free skills gap assessment.
Upcoming Events
Check here later for details about our upcoming CRM business breakfast.
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